Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Back a step. Fitting a new Virgin media wall socket in QuickStart, set up and connections 6 hours ago; No wall socket ? in QuickStart, set up and connections yesterday; Are These Virgin Wall Sockets for Fibre Broadband? in QuickStart, set up and connections Monday; Quick start - can’t connect in QuickStart, set up and connections. You only need to go into modem mode for a few minutes while you run the tests. Subscribe to RSS Feed; Mark Topic as New;. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Reply. However, I do not have any of the specified wall sockets available. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. These are the parts I could find, they were screwed into the end on the coaxial cable. Broadband wall socket. Next, connect the power cable. Subscribe to RSS Feed; Mark Topic as New;. SpeedPlaced an order and the lady said we were eligible for quick start self installation. Thank you so much for your post to our community forums, and welcome to the team it's great to have you here. My Virgin Media App. QuickStart means you can plug the kit straight in, with no drilling or technical know-how needed. Yes, they will lose wifi connectivity but I am suggesting you do this just as a test. 0 Kudos Reply. Learn more. Broadband. Failing this. Everything you need is posted to you. This seems to be the only way that i can speak to someone about the issue. Virgin TV 360. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Check out the purple envelope in the top right hand corner for a private message from me, and I'll. Options. Tudor. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. 12-10-2022 18:51 - edited 12-10-2022 18:59. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Dave. My previous sky microfilter attached here. in Email 10 hours ago; Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in Networking and. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. Save £105. New to the UK and just moved into our first home here. Hello, I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. However, I do not have any of the specified wall sockets available. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Options. Choose the best spot for your wifi hub. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. See where this Helpful Answer was posted. We have a virgin media wall socket with an ethernet port in the wall but no round cable. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do n. The one thats on the bottom is the one you need for Virgin. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. 52. Tried looking but can't see a way to book an engineer for this? Thanks. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. What to expect with broadband installation. Re: No wall socket. The pre-install team number is 0800 052 1734. Up to speed. Reduces the number of required wall sockets. Need wall socket. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. on 30-12-2022 13:41. 2. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. But I have no Virgin Media Wall socket in my house. For more information please visit:I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. on 31-12-2021 10:47. Hi, I’m moving into a new property and was told the property was eligible for quick start as it has the sockets installed. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Let me know how you get on! Kind regards, SerenaThe phone has been plugged into a wall socket and was working fine for years. CABLE - today I show you how to set up Virgin Broadband Media HUB and phone. Account - Cable. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. Downstairs, the router works perfectly and the wall socket was installed with the arrival of the hub. QuickStart, set up and connections. My mistake, but it would have been helpful if this was clearly outlined at the puchasing stage - something along the lines of "please note, you will need. The wall box may be branded with the logos of an old cable TV company (not VM). Phone sockets on the wall won't work for new customers unless they have been linked to the hub's phone connection. Hi there. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. I would like to arrange for someone to come and look at it and if possible to move the socket whilst they are here. Virgin Media;. Go to solution. But I have no Virgin Media Wall socket in my house. Package arrive today and realized I don't have a VM wall socket to. Re: No wall socket. A Virgin Media Wall socket is where the magic of the internet comes into your home, directly from Virgin Media, your ISP. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. You should see a cable going through the wall and if you trace this inside, you should get the cable. It is surface clipped usually. Phone. Tudor. • Connect the power supply to the back of the new box, then switch on at the wall. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. The cable line runs into the house to the socket but the router cable make end is - 5038783on 10-02-2022 17:26. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Call the Pre-installation and delivery team on 0800 052 1734 if you need a socket for the Hub or TV's connection. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Hi, Same problem here. on 05-09-2023 20:36. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall. Tried looking but can't see a way to book an engineer for this? Thanks. We have a virgin media wall. Manage Your Account. That looks suspiciously like a cut VM cable with the coax on the LHS and the old phone cable on the RHS. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. 5K. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. Speed. on 30-12-2022 13:33. Volt. Virgin Mobile. @Briannahsarah wrote: Here is a photo. 3. Post a photo of the "wrong" socket please. The first thing is to start making alternative arrangements for your internet connectivity. Push the red label end of the white cable, into the wall socket. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). on 27-10-2022 09:24. I assumed the kit plugged into the phone socket like my other broadband provider (Sky). I don't longer work there. 2. on 23-10-2022 13:36. on 01-12-2022 11:22. Vicky. 01-02-2023 10:59 - edited 01-02-2023 11:00. ThanksEssentially, I can’t figure out how to connect my broadband cable into the wall socket. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Same thing happened, and on all the wall phone points. Plug the cables into the hub. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. Raised Rounded Profile. Even sitting in the room above the router, the WiFi was dreadful. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. I've looked for an external box but cannot. Options. I cannot find a Virgin wall socket within my flat. I have only got one rectangular shaped white socket. I don't work for Virgin Media. Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media wall socket; Options. A 3m cable will probably suffice, but as suggested it’s probably best to see what the VM engineer seems feasible. It's true that. Virgin offers self-install to properties that have recently had a service. I'm at the stage where I need to plug the -. I don't work for Virgin Media. Hi all, when I signed up for Virgin Media, it said the service was available at my house. Broadband. can someone contact me about moving a TV point please. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Options. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. on 08-02-2023 13:33. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. I've just received my virgin broadband kit, with self set up. Sign in . 4 Connect the powerCall the Pre-installation and delivery team on 0800 052 1734 see if they can help - 5088726Sky Q can use the Virgin Media broadband service over wifi. Gaming Support. Try the automated service status number 0800 561 0061 to check for any faults in your area. Security matters. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. Second, you'll likely need a manned installation for your VM services. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Or wait here a day or two for a VM Mod to pick this up. Is it possible that part of the cable from the previous user h. In some cases, you may only find a cable modem connector being fed into your home or a plastic wall box with Virgin Media branding on it. In response to Jonny-M. QuickStart, set up and connections. I've selected self installation and have realised I have no vm wall socket Can I order an engineer please - 5395133. Replacement white virgin media wall box in QuickStart, set up and connections yesterday; New installation Question (Please only. At least 30Mbps download speeds in every room or £100 one-off credit. Can I have engineer visit and setup it? Thanks. I'm very sorry to hear you don't have a Virgin Media wall socket in the property. If you're happy for us to get this booked. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. . I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. 22-12-2022 19:19 - edited 22-12-2022 19:20. If however the socket itself has been removed you will need assistance. The cable could be hidden within, or behind, furniture. on 14-09-2022 12:00. Thanks for posting, welcome to both Virgin Media and the Community. 19 minutes ago. Getting Connected with Virgin Media is easy when you have a wall socket. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. You can also check for a loose cable as not all properties have a socket. Account - Mobile. If possible, I would like to get rid of this rather ugly white. Plug the cables into the Hub. Virgin Media Community: Broadband: QuickStart, set up and connections: I need a wall socket; Options. If there’s already a cable plugged into your Virgin. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. on 25-09-2022 15:41. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. Sign in . - 5250024 Re: No Wall Socket for Quickstart. Hi, I have ordered a self installation kit for broadband and landline. Virgin Mobile. If you had any further enthusiasm. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. Switched. I’ve just received my quick start package. Dave. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsOur router was delivered, and we do not have the requisite Virgin Media wall socket for the Hub 4. Some older sockets may have NTL or Telewest written on them. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I would love to help you get your service installed. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. VM don't use fibre inside the property. Stay safe online. We can certainly get an engineer visit booked for you to come and install things. Re: Wall socket. 39K;Solved: Hello I have a problem as my wall socket cable does not fit my actual wall socket. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. There may be a coax cable lurking behind those two blanking plates. Hi team . The wall socket I have within my home does not appear to be working. 168. on 17-12-2022 10:39. Virgin Media. No Wall Socket for Internet and TV in QuickStart, set up and connections Wednesday; Need a new internet wall connection in QuickStart, set up and connections Saturday; Socket in QuickStart, set up and connections a week ago; Old house and new house different wall sockets in QuickStart, set up and connections a week agoHi I left virgin media on the 26th of march BT has been dreadful but luckily they are letting me leave without a termination fee. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsQuickStart, set up and connections. Virgin Media FTTP. Tudor. Connect the Hub’s power cable with the blue tab. Went outside and there appears to be nothing on the other side (maybe removed). 1 [or 192. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. However, I do not have any of the specified wall sockets available. One of them was Telewest. Networking and WiFi. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. Call the Pre-installation and delivery team on 0800 052 1734. 4 weeks ago. Having re-plugged my phone into the wall socket there is still no dial tone but the phone still works!Got my virgin media self install kit but I don't have a virgin socket. nor can I find a external brown box. Only now have I realised - 5272490. Unscrew the connector from the wall box. Account - Cable. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we have internet. Should’ve checked this before I ordered. Please help. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Back a step Step 3 Plug into the. 3 weeks ago. If it is the VM cable, the coax cable on the LHS will be a bigger diameter than the phone cable on the RHS. There were many cable companies that originally built the networks in the early 1990s. @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. 1. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. But I have no Virgin Media Wall socket - 4942192 - 2. This is a little untidy for my likeing. on 06-03-2023 09:36. Plug into the Virgin Media wall socket. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. . I don't have a Virgin wall socket. How and where do i book a technician for broadband in QuickStart, set up and connections Saturday; Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections Saturday; No vm wall socket in QuickStart, set up and connections Saturday; Can't find wall socket in QuickStart, set up and connections Saturday Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. If you're happy with this and for the charge we can make the arrangements for you 🙂. look forward to at least 5 weeks before you are connected . The isolator has a terminator cap (marked below) fitted to the open end. We have the quickstart pack but sadly cannot get broadband set up and working. 150 from a. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. cable from wall. It is likely you will be waiting a few days. 19-01-2023. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Thanks for your reply. The previous tenant had virgin - 4955543 Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. You need a small spanner to remove this, then push the provided connector over the exposed end. The top “capped” one is marked FM & has been disused since cable went digital. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. Trouble shooter. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. I wanted. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. We've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. . Phone. See the section. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall. However the wall. Get virgin engineer to move the wall socket. )In this video, I am showing the sta. Virgin Media Community; Broadband; QuickStart, set up and connections; VM plug wall socket missing; Options. When plugged into either cable the hub just - 5440321. Now to my Issue: I opted for the self-installation ki. I am going to send you a private message. Or if the other end of the white cable is in a more useful. The Openreach sockets do not work for Virgin Media. Turn on and start the Box. 1. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read;. Click & Collect. Internet. . I wanted to try and see how well my internet functioned with the router upstairs and the TV hub on a wireless connection but when I conne. Hi, Iv just received my new broadband. I've also got an old NTL phone socket so. I found this which seems - 5282154 - 2Joining in. You need a small spanner to remove this, then push the provided connector over the exposed end. QuickStart, set up and connections. The box and cables may have been removed by the previous occupiers. No, the ethernet cable is for a wired device if you have one. Hi. Just choose QuickStart when you order, then use what comes in the box to set up your chosen services in your own home. See where this Helpful. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?QuickStart, set up and connections. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. However, cable broadband is different to many of the ADSL and fibre broadband deals you'll see on the market. AnthonyRaw1986. Entertain me; Broadband Deals. . Not able to set up my broadband. VM BB TV Landline. Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media Wall Socket;. But I have no Virgin Media Wall socket in my room. My Virgin Media App. I'm a Very Insightful Person, I'm here to share knowledge. Hi, I've just received my router but I'm having trouble connecting it at the existing wall socket (we've just moved into a new house which already had Virgin). Options. I have also checked outside and there is no box either on my property or on my boundary wall. Hi, I just moved to a new house and got my virgin media kit today. However, I've got no media wall socket in the house, and wasn't aware that I needed one! On the outside there is an old telewest box as photo. Sign in . It has two outputs on the left of the wall box. Pop them out and see. 5. Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media Wall Socket; Options. • Using your TV remote push the Input, AV or Source button. Can't find wall socket for hub 5 in QuickStart, set up and connections Friday; Diamond cable wall socket in QuickStart, set up and connections Friday; New Install - No Connection in QuickStart, set up and connections Tuesday; I Need a Virgin Media Wall Socket in QuickStart, set up and connections TuesdayTelewest Cable Wall Sockets. I've had telewest for a few months now, I have broadband and two set top boxes for the TV. Wall Socket. 1 ACCEPTED SOLUTION. Hi mariz2198, thanks for posting and welcome to our community. No wall socket found! on 25-11-2022 12:10. See where this Helpful Answer was postedI've just moved into a property and I'm trying to set up my Virgin Fibre broadband and TV package. Can you help? Many Thanks. provided, I shall give them a call tomorrow. YNAB enthusiast and extreme coupon-er. Had my kit sent to a home we’ve just moved into. Virgin. Options. TV. I am so sorry to hear that you seem to be missing a wall socket in the home. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). Virgin Media network is easy 1 Have a look in the box and make sure everything you ordered is in there. Wall socket. Subscribe to RSS Feed; Mark Topic as New;. But I have no Virgin Media Wall socket in my house. virgin media internal wall box. Step 4. in Networking and WiFi Sunday; No Virgin Media Wall socket . But the wall socket, I cannot attach the wall socket with Isolator Cable. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. When I proceeded to set up my Hub 3 I quickly realised that. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. 100. If you look into the back of your Hub, you'll see a port named. This uses a copper coaxial cable of a similar type to the cable that feeds the signal from a rooftop TV aerial to a TV set. Most QuickStart kits have just 6 cables, connectors and powerlines to. Broadband only; Fibre broadband; Switch broadband; Gigabit. Thank you for the helpful response. Dave. 0 Kudos. But I have no Virgin Media Wall socket in my house. It's a 6" brown or grey square-ish box, usually on wall facing the road or pavement. 1. on 17-12-2022 10:39. My Virgin Media App. Solved: My broadband just arrived today. VM BB TV Landline. Should’ve checked this before I ordered. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. . - 5250024Re: No Wall Socket for Quickstart. We're here to help. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch.